Frequently Asked Questions

Everything you need to know about your Birdies experience.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items. Simply use the prepaid shipping label included in your original package for a hassle-free exchange or a full refund.

How do I determine the right size for me?

Our footwear generally runs true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements and fit tips for narrow or wide feet.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We use high-quality, responsibly sourced fabrics and work only with manufacturers that adhere to strict fair-labor standards.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner, Afterpay.